8 inquiries to… Drive Motor Retail Bury St Edmunds basic supervisor Sarah Ferrari

8 inquiries to… Drive Motor Retail Bury St Edmunds basic supervisor Sarah Ferrari


Within the newest of Automotive Administration’s (AM) ‘Eight inquiries to…’ Q&A collection Sarah Ferrari, basic supervisor at Drive Motor Retail Bury St Edmunds, discusses the significance of a close-knit group and versatile employment.

What are the primary obligations of your function?

As a basic supervisor (GM), it’s important to unfold throughout all areas of the enterprise to verify they’re working as they need to be. Which means I’ve a hand in setting targets, recruitment, coaching and growth, however in the end my function is to help my group – no matter it requires. I’ve nice managers at Drive Bury St Edmunds with big quantities of expertise. We work properly collectively, and all perceive what is required – some days that could be managing aftersales debtors or workshop diaries, or it might merely be making the group a espresso to maintain morale excessive or understanding the challenges they’re dealing with when one thing’s not gone fairly as deliberate. I don’t see myself as a supervisor who simply oversees the work of different individuals – I’m a member of the group, all pushing in the identical route.

What are essentially the most important challenges forward?

As an trade, our most important problem is the well-documented provide situation for brand new automobiles and the subsequently longer lead occasions for autos. We’re additionally seeing a robust used market which has made sourcing inventory extra aggressive. As well as, we’re experiencing a abilities scarcity within the trade, notably for technicians. Because the world embraces electrical know-how, this situation is prone to worsen because the trade appears to fill the talents hole. As an employer, we have to guarantee we’re thought-about a lovely place to work in an trade that has traditionally been related to lengthy hours, a scarcity of flexibility and excessive workers turnover. Personally, like many different individuals, I’ve the problem of balancing my worklife alongside taking care of my three kids, two canine and conserving the home so as.

How may these challenges be overcome?

When overcoming any problem, I believe it’s vital to work carefully with managers and colleagues to make sure that communication and help is obtainable the place wanted. To fulfill the brand new and used automobile market challenges, we have now tailored to a ahead order mannequin and have been clear with clients on lead occasions. We’re additionally providing enhanced part-exchange valuations and honouring these till new autos arrive, regardless of how lengthy that course of takes. We’ve to belief that open communication with clients and colleagues, delivering on our guarantees and offering our already famend excessive buyer expertise, proven by the positioning successful Dealership of the Yr within the Drive awards 2021, will imply clients and group members proceed to remain loyal to the model. We’ve additionally invested within the apprenticeship programme for a few years and greater than 40% of my technicians have been with me because the starting of their apprenticeship and have continued to have interaction with the most recent know-how. It’s all the time my purpose to advertise from inside by supporting my group to attain their objectives and making Drive Bury St Edmunds a rewarding and pleased place to work.

What attracted you to this space of experience?

I began with Drive as a gross sales govt and didn’t set out on changing into a GM and even know what my subsequent transfer was. Drive has invested in me over the previous 25 years, providing me flexibility to permit me to work my manner by means of the ranks. Being a mum and juggling work and private life is a problem for girls in any trade, however notably the motor commerce the place working hours are usually not the usual 9 to 5, 5 days every week. Drive was very accommodating of my wants when my kids have been younger, permitting me to return part-time after maternity depart, and that is one thing I’m very grateful for. I’ve been GM for 13 years at Bury St Edmunds and I need to supply the identical alternatives to the workers right here. Having flexibility is vital to all my colleagues whether or not they’re mums, dads, nans or grandads. Guaranteeing priceless time away from work is vital to a wholesome relationship.

What’s an important factor you’ve discovered in your profession, and the way have you ever made use of it at Drive?

I’ve discovered the significance of the group and rewarding and praising their laborious work. I don’t imagine there’s a magic textbook you’ll be able to learn to be an amazing GM. The automotive trade is just not famend for providing a very good work-life stability, but when they present the dedication anticipated of them, I’ll give 100% to my group and guarantee that being a part of the group at Drive works for all.


What drives you?

I’m pushed by outcomes, and the sensation of delight I get from the group efficiency and watching them develop of their roles.

What’s your favorite app?


How do you chill out?

I take pleasure in strolling my canine, Reggie and Woody, and spending time with my household and pals


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December 2022